✅ FAQ

1. What is Veltera?
Veltera is a UK-based general store offering a wide range of essential, practical, and trending products for everyday life.

2. Where do you ship?
We currently ship only within the United Kingdom.

3. How long does delivery take?
Orders are delivered within 1 to 3 business days.

4. Is shipping free?
Yes, we offer free shipping on all orders.

5. What is your return policy?
You can return products within 30 days of delivery. Returns are free.

6. How can I request a return?
Email us at contact@veltera.shop with your order number and reason.

7. What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure options.

8. Can I change or cancel my order?
Yes, if the request is made within 2 hours of purchase.

9. How can I contact you?
Email: contact@veltera.shop
Phone: +44 7414238287